New Paper: mHealth App Trustworthiness Checklist

Mobile health applications (mHealth apps) currently lack a consensus on substantial quality and safety standards. As such, the number of individuals engaging with untrustworthy mHealth apps continues to grow at a steady pace.

The purpose of this study was to investigate end-users’ opinions on the features or actions necessary for trustworthy mHealth apps; and to convey this information to app developers via a succinct but informative checklist.

The mHealth app trustworthiness checklist was developed to incorporate the five themes that emerged out of focus group discussions (informational content, organizational attributes, societal influence, technology-related features, and user control factors) and was subsequently modified following expert consultation. In addition, we identified features that lie between trust and mistrust (limited digital literacy and indifference) as well as 10 features and actions that cause end-users to mistrust mHealth apps.

The mHealth app trustworthiness checklist is a useful tool in advancing continued efforts to ensure that health technologies are trustworthy.

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